Midnight Sun Pools n’ Spas truly believes that you will not find better after-the-sale service anywhere. We are in the business of relaxation and family fun, stop by one of our locations and let us help with any questions you might have. We are here to serve our customers and communities so they also can enjoy all life has to offer.
If you are looking for our credit application for financing options, click here.
Please inquire within about our "in-house" and other available options.
If you do not feel that the merchandise you purchased is appropriate in your situation, you may return the item for re-selection or store credit. Items must be returned within 30 days; Special order parts and electrical items can not be returned. To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased, complete with accessories, instructions, original box and packaging (if item was picked up). Merchandise not meeting these requirements may not be accepted for return, or will be assessed a restocking charge.
***Returns without a receipt may be accepted for in-store credit only.***
Delivery and Pickup
If your merchandise was delivered and you wish to have Midnight Sun Pools n’ Spas pickup the merchandise from your home, you will be charged for:
The original delivery fee.
A pick up charge equivalent to the normal delivery charge in your area. If you return your merchandise to MSPS, you will only be assessed the original delivery fee.
If you reselect, you will be charged a separate delivery fee on the new order in addition to the above fees.
If you want to return large merchandise yourself:
Contact us and notify us of the return.
Customer service will issue a return number.
MSPS will unload the item and enter the return into our system.
Miscellaneous Labor Fees
Fees such as equipment setup, assembly, installation charges, and other miscellaneous fees are not refundable.
Unopened products in original packaging are eligible for return within 30 days.
A 15% restocking fee will be assessed on any open box or returned item not in original packaging.
Special Order Merchandise
MSPS will assess a minimum of 25% fee for customers who cancel or return special order items, if the items are returnable to the Mfg.
Orders paid with bankcard that are canceled or returned will be refunded to the original bankcard used.
Orders paid with cash that are canceled or returned may be refunded by check from our office within 2 weeks.